Call 0345 880 1818 or email sales@careshield.co.uk
0

    

Support FAQ

1. Am I limited to a single computer to do my eLearning?
2. Can I re-enter the course once I have started it or do I have to complete it in one go?
3. How are the CareShield eLearning courses endorsed?
4. How do I log in to my eLearning account?
5. How do I open a course?
6. I am getting a ‘loading error’ message when attempting to access the login page. What should I do to resolve this?
7. I cannot see the arrow at the bottom of the screen so I cannot progress through the course. How can I move forward?
8. I cannot see the login box; the screen is just grey and says ‘Checking Flash Player’.
9. I cannot type into the boxes on the screen to answer the question. How can I resolve this?
10. I would like to complete some additional training, further to that which my manager has assigned to me. How do I do this?
11. I’ve completed my eLearning course, but I’m struggling to print my certificate. What should I do?
12. What are your support opening times?
13. What should I do if I can’t move onto the next screen?
My account:
Anti-slavery policy statement:
CareShield has a zero-tolerance approach to slavery and is committed to preventing acts of slavery and human trafficking from occurring within both its business and supply chain, and imposes those same high standards on its contractors, suppliers and other business partners.
Popular courses:
Sage Pay Secure PayPal
© 2019 CareShield  ·  All Rights Reserved  ·  Terms & Conditions  ·  Privacy policy  ·  Accesibility policy ·  Learner Complaints Procedure ·  Privacy Notice for Job Applicants
Click here to open the Site map